Privacy Policy

1. Who We Are

NorBot Systems Inc. (“NorBot Systems,” “we,” “us,” or “our”) is a Canadian corporation based in Stratford, Ontario. We are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.

2. Information We Collect

We collect information that you voluntarily provide to us, including:

• Contact information: name, email address, phone number, and business name when you reach out to us or use our products.
• Engagement information: business website, company context, workflow details, call notes, implementation requirements, and related materials you choose to share.
• Usage data: how you interact with our websites and products, including pages visited and features used.
• Communication records: emails, phone calls, and messages exchanged through our platform.

3. How We Use Your Information

We use personal information to:

• Provide and improve our products and services
• Assess whether an AI operating system engagement is appropriate for your business
• Respond to your enquiries and provide customer support
• Send service-related communications
• Comply with legal obligations and protect our legitimate interests

4. Third-Party Services

We use the following third-party services to operate our platform:

• Vercel: Website hosting and deployment (United States)
• Supabase: Database hosting (Canada — Montreal region)
• Twilio: Phone and SMS communication services (United States)
• AI providers: Where expressly scoped for an engagement, customer-controlled AI provider accounts may be used under the relevant engagement terms
• Cloudflare: DNS and security services (global network)

Some of these services may process data outside of Canada. Where this occurs, we ensure appropriate contractual protections are in place.

5. Data Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. You may request deletion of your personal information at any time.

6. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for the collection, use, or disclosure of your information
• Request deletion of your personal information (subject to legal retention requirements)

7. Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption in transit (TLS), access controls, and regular security reviews.

8. Cookies

Our website uses essential cookies required for basic functionality. We do not use advertising cookies or third-party tracking cookies. We do not sell personal information.

9. Contact

For privacy-related enquiries, requests, or complaints:

If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada.